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Terms and Conditions

The following page outlines the Terms & Conditions and Privacy Policy

1 Use of the UK Trade & Investment events website “Horizon”

1.1 Use of this UK Trade & Investment events website “Horizon” (“the Website” or “this Website”) ( is subject to the following terms and conditions. The Website is owned by the Secretary of State for Business, Innovation and Skills acting on behalf of UK Trade & Investment (“UKTI”), the Government Department that brings together the work of the Department for Business, Innovation and Skills and the Foreign and Commonwealth Office and which supports both businesses in the UK trading internationally and overseas enterprises seeking to locate in the UK.

1.2 The Website is managed by Gti – a partnership between Grant Thornton UK LLP (registered number OC307742, with registered address Grant Thornton House, Melton Street, London, NW1 2EP); and Innovision Events Limited (registered number 3456454, with registered address The Studio, Inner Circle, The Regents Park, London, NW1 4PA).

1.3 By entering and using the Website you as a user are confirming that you accept our terms and conditions and the policies referred to in these terms and conditions and you agree to comply with them. If you do not accept these terms and conditions you should navigate way from this Website now. Some of the terms and conditions set out below apply only once you have registered on the Website in order to apply to attend an event listed on the Website. By registering on the Website and applying to attend any event you are confirming that you accept the relevant terms and conditions and you agree to comply with them.

1.4 On this Website the terms 'we', 'us' and 'our' refer to UKTI, Mayor Of London and the British Olympic Association and the terms 'you' and 'your' refer to you the user.

1.5 Please note that the terms and conditions outlined below are for the use of the Website ( only. These terms and conditions do not cover the use of the main UKTI site ( or any other HM Government website. You should always be aware when you are moving to another site and read the privacy statements and terms and conditions of any site which collects personal information.

1.6 The Website covers the following domains;
1.6.a and all other subsequent sub domains of it.

1.7 The following additional policies also apply to your use of the Website:
1.7.a Cookie Policy
1.7.b Privacy Policy

1.8 This Website offers the opportunity for users, once registered, to apply for and book attendance at events listed on this Website. Additional terms and conditions may apply in relation to actual event attendance, as may be notified to event participants from time to time. Additional terms and conditions also apply to recipients of financial assistance in relation to event attendance. Applications for financial assistance, where available, are handled through a separate process and not on this Website.

2 Intellectual Property and Crown Copyright

2.1 UKTI encourages organisations wishing to refer people to its material to do so using a hyperlink rather than reproducing the text – see section 9 below.

2.2 Crown Copyright material
Content featured on this Website is subject to Crown Copyright protection unless otherwise indicated. Crown Copyright material usually carries this symbol
© Crown copyright, 2014.
2.2.a Under the terms of the Open Government Licence (and subject to the following provisions of this clause 2) you may use and re-use the Crown Copyright material included on this Website free of charge and in any format or medium APART FROM the UK Trade & Investment name, logo and get up (including our coat of arms) and all images and case studies that appear on this Website.
2.2.b If you do re-use any Crown Copyright material from this Website you MUST acknowledge the source with the following attribution
“This information is provided by UK Trade & Investment and used as permitted by the Open Government Licence v1.0”
2.2.c For more information about the Open Government Licence please follow this link Open Government Licence. Any enquiries regarding the use and re-use of Crown Copyright material should be sent to
2.2.d Neither the name UK Trade & Investment (or the acronym UKTI) nor any logo, get up and coat of arms used by UKTI may be used by you or on your website without our prior written approval. Requests for permission to reproduce such items should be sent to . Please tell us how and why you wish to use our name or logo(s) and include your contact details.

2.3 Third party material
Some content featured on this Website may be subject to copyright protection and other intellectual property rights owned by third parties who have provided the content in connection with an event published on this Website. Third party content is NOT subject to the Open Government Licence. The ability for you to reproduce material in accordance with the instructions in section 2.2 above DOES NOT extend to any material on this Website that is the copyright of a third party.

Third party copyright material will usually carry the copyright symbol © followed by the details of the copyright owner and any specific details or restrictions on the use of that material: If this copyright material consists of or includes an image this information will be presented in the image’s tags.
© [Copyright owner name here], 2014. [Details of copyright restrictions if any]

UKTI has made reasonable efforts to obtain permission to share certain third party copyright materials with users of this Website wherever possible. Where such permission has been obtained this will be indicated on the Website and where relevant the Website contains restrictions relating to the use of that third party material. You must comply with the terms and conditions specifically cited in relation to the specific piece of third party copyright material that you wish to use and re-use or hyperlink to.

2.3.a If you do re-use any third party copyright material from this Website you MUST acknowledge the source with the following attribution
“This information is provided by [named organisation through the UK Trade & Investment Horizon website] and used as permitted by Horizon website terms and conditions specific to this material”
2.3.b The ability for you to reproduce third party copyright material in accordance with the instructions in this section 2.3 DOES NOT extend to any material on this Website that is the copyright of a third party unless approval is expressly given in the specific terms and conditions cited with that third party material on the Website. Unless otherwise expressly stated authorisation to reproduce such material has to be obtained by you from the copyright holder concerned.

2.4 The content on this Website is provided for information only and is not intended to amount to advice on which you should rely. UKTI offers no warranty, indemnity or guarantee that the materials that you cite, use or re-use from this Website, are fit for any particular purpose, represent best practice, nor should be taken as guidance on how to undertake specific work.
2.5 At no time in re-using, linking or repeating any material from this Website may you reproduce the UK Trade & Investment name (or the acronym UKTI), logo and get up (including our coat of arms) or any images or case studies that appear on this Website.

3 Registering on the Website

3.1 You will be required to register on this Website when applying to attend any event listed on this Website and to participate in delegate networking (although you may browse certain content on this Website without registering). Once registered, you will be able to apply for future events using the same registration details (provided you have kept these up to date). You can register as an individual or on behalf of an organisation by using the registration forms on this Website. Some of the services provided through the Website and by UKTI may have additional eligibility criteria.

3.2 As part of the registration process, you will select a user name and password and must provide your real name and e-mail address. You must provide us with accurate and complete information and keep such information up to date. Failure to do so shall constitute a breach of these terms and conditions, which may result in immediate termination of your account. You hereby agree to inform UKTI or its agents of any changes to your information, when such changes occur or when requested by UKTI or its agents. You can do this by logging into the Website at and selecting login on the top menu, entering your username and password, and then selecting ‘My Details’.

3.3 We reserve the right to reject any registration and to refuse service to anyone for any reason, in our sole and absolute discretion. We reserve the right to terminate your account on the Website immediately and without notice to you at any time and for any reason, including, without limitation, if you provide false or incorrect information when you register or if you don’t keep your information up to date. Currently, we are not charging a fee for registering on the Website, however, fees may be charged for attendance or access to events and activities.

3.4 After you register you have the ability to upload an image (“Avatar”) of yourself. You must hold the copyright on any images uploaded to the Website and they must not infringe on the copyright or trademarks of other individuals or organisations. You must comply with the provisions of clause 12 below in relation to any content, including “Avatar” images, uploaded by you to the Website.

3.5 If you register, the details you provide may be further verified by UKTI. Subject to satisfactory verification, your details including your name and email address would be stored securely on the UKTI system within the UK. Please refer to our Privacy Policy for terms and conditions relating to our handling of your personal data.

4 Event registration, Online payment terms and conditions

4.1 The completion of the registration and event application form does not mean that you are either accepted on the event applied for nor that you will receive financial assistance (where applicable). Formal acceptance of your application will be given to you by the Event Organiser following confirmation of your eligibility and suitability by UKTI and subject to availability and application prioritisation processes which are conducted at the sole discretion of UKTI.

4.2 Innovision Events Limited (registered number 3456454, with registered address The Studio, Inner Circle, The Regents Park, London, NW1 4PA) processes payments for event bookings on behalf of UKTI. As such all payments and refunds for events will be undertaken by innovision.

4.3 Payment for event bookings (where relevant) will only be taken once your eligibility and place to attend the event has been confirmed. Attendance at the event will only be confirmed once payment has been received in full. Use of the UKTI online payments facility on this Website indicates your acceptance of the payment terms set out in this clause 4. If you do not accept these terms please do not use the online payments facility.

4.4 Confirmation of Payment
4.4.a Your attendance to an event will not be confirmed until payment has been received in full.
4.4.b Once your payment has been authorised, the Website will display a confirmation screen showing the payment details and a UNIQUE transaction reference number will be emailed to you.
4.4.c An invoice receipt and booking confirmation will be sent to your registered email account.
4.4.d Please keep a note of the transaction receipt number, as you will need to quote this if you have any queries with your payment.
4.4.e Your receipt will not show your debit / credit card details, so if your receipt is lost or stolen, your card details will remain confidential.

4.5 Refused Payments
4.5.a If your payment is refused, the payments system will display a screen informing you of this situation. Remember – it is not UKTI that is refusing your card payment – it is the card issuing bank that is refusing to authorise the payment.
4.5.b If this occurs you will need to contact your card company to discuss the reasons for the refusal.
4.5.c UKTI accepts no liability for a payment not reaching the intended account due to the customer quoting incorrect account information during the booking process.
4.5.d UKTI accepts no liability if payment is refused, or declined, by the debit / credit card supplier. UKTI has no control over acceptance of card payments and any refusal of payment should be taken up with your card supplier.
4.5.e On failure of payment for any reason, your registration for an event is not considered complete and your place is not held. Your partial application will be held in your ‘My Events’ area on the Website under partial bookings. This information will appear for 72 hours, during which time you may attempt to complete the payment, before your partial application is deleted from the Website. UKTI accepts no liability if, when you attempt to make a payment, spaces to attend the event are no longer available.


4.6 Cancellations and Refunds

4.6.a If you book an event and subsequently cancel, the following charges will apply:
(1) 11-20 days before the event (excluding the day of the event) 50% of the event cost;
(2) 0-10 days before the event (excluding the day of the event) 100% of the event cost.
4.6.b If you book an event using a discount code and you cancel you may still be charged the full cost regardless of any discount you may have been offered.
4.6.c Where payment was initially made by debit / credit card, refunds shall normally be applied back to the same card account.
4.6.d Where Internet payments require an authorised refund to be applied to the transaction, the payment will only be refunded to the card making the initial payment.
4.6.e UKTI reserves the right to change or alter the programme of activities at any event.
4.6.f If you book non-refundable flight and travel arrangements this is at your own risk and UKTI will not bear the cost of any cancellation or rescheduling.

4.7 Security
4.7.a UKTI (through innovision) provides a secure online payment facility through Sagepay Pay. Once you click on the link to make a payment you will be re-directed to a fully hosted secure managed environment. All information that you send will be bit encrypted.
4.7.b The online service is fully managed externally and UKTI does not hold any card details on any of its servers or within its infrastructure. Neither UKTI, nor any of its staff, has any access to your card details.
4.7.c The Horizon system is fully PCI DSS Compliant for the processing of card payments.

4.8 Payment Issue
4.8.a If you should have any technical difficulties with the payment process you can contact UKTI’s webmaster on .

4.9 Financial Support
4.9.a This clause 4.9 applies where you have received financial support to attend an event. Applications for financial support are handled through a separate process and not on this Website.
4.9.b UKTI reserves the right to withhold any or all of the financial package or require part or full repayment of any financial package already paid if any participant that has received financial support: ceases trading; goes into liquidation, administration, receivership or bankruptcy; becomes the subject of a proposal for a winding up order or any other informal insolvency procedure; is or becomes indebted to any HM Government department.
4.9.c UKTI reserves the right to withhold any or all of the grant or require part or full repayment of any grant already paid if any participant that has received a grant fails to comply with any conditions of the grant or causes embarrassment to HM Government, the host country (if applicable) or other participants of the group.

5 Public Funds and Benefits Analysis

5.1 Please note that under the HM Government initiative to improve the transparency of how public funds are used, information may be published regarding any payments made to you, for example through the Market Access Programme (MAP) or equivalent; and any benefit estimated as having been accrued to you through attendance at events such as a pro rata share of event costs (details of payments over £500 have been published since April 2010). Information published may include the identity of the recipient and the amount received. By making an application to register for an event or to apply to participate in the Markets Access Programme you agree that details of any payments made to your company can be published, and your attendance at an event may be published.

5.2 UKTI are required to measure the benefits to your business arising from your attendance at any event for which you register on this Website. By applying to attend an event through this Website you consent to UKTI contacting you and/or your organisation within 12 months after the relevant event to measure the Gross Value Added (“GVA”) before and after event attendance. By applying to attend an event through this Website you further agree to furnish UKTI or its agents with this GVA information about your organisation in relation to any event you attend as a result of using this Website, including such of the following as may be requested depending on the nature of the event: turnover, full time equivalent staff numbers, amortisation and depreciation figures, along with any other necessary financial information, for at least two financial years utilising the best available accounting sources – ideally published, audited accounts but failing that detailed management accounts. All information provided to UKTI will be treated in the strictest confidence and in accordance with the Data Protection Act 1998. You also agree that the support received from UKTI may be referred to for publicity purposes. Failure to provide the necessary GVA information in a timely manner may affect your ability to attend future UKTI events.

6 Termination of account and/or Website access

6.1 You agree that UKTI in its sole discretion, may terminate your password, account (or any part thereof) or use of the service(s) provided on this Website for any reason, including, without limitation, lack of use or if UKTI believes that you have violated or acted inconsistently with the letter or spirit of these terms and conditions.

6.2 You agree that any termination of your access to the service(s) provided on this Website under any provision of these terms and conditions may be effected without prior notice, and acknowledge and agree that UKTI may immediately deactivate or delete your account and all related information and files in your account and/ or bar any further access to such files or the service(s). Further, you agree that UKTI shall not be liable to you or any third party for any termination of your access to the service(s) provided on this Website.

7 Website availability

7.1 We reserve the right in our sole discretion to change the Website and any or all of the service(s) and/or content available on or through it at any time from time to time or to discontinue the Website or any or all of the service(s) available through it at any time with or without notice. UKTI shall not be liable to you or any third party if for any reason the Website is unavailable or discontinued at any time or for any period.

7.2 We make no guarantees that the Website is available and free of bugs and other errors. We may suspend all or part of the Website or your access to it from time to time, for various reasons, including, but not limited to,
7.2.a maintenance procedures or repairs performed by us;
7.2.b equipment failures;
7.2.c congestion of the network; or
7.2.d interruption of telecommunication or digital transmission links.
You acknowledge and agree that we are not liable for these periodic interruptions in the Website nor for any failure for you to be able to register to attend a UKTI event, even where attendee numbers are limited.

7.3 For security reasons, we may limit the number of transactions or the total value of the transactions that you perform using this Website within a certain period of time.

8 Virus protection

8.1 We make every effort to check and test material available for access at all stages of production but we do not guarantee that this Website will be secure or free from bugs or viruses. It is always wise for you to run an anti-virus programme on all material downloaded from the Internet, including from this Website. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this Website.

9 Hyperlinking policy

9.1 Subject to observing the rules on Crown Copyright and third party material outlined in section 2 above, you can link directly to pages hosted on this Website without asking our permission. However in making such links you must not imply endorsement of your site or your organisation by UKTI or by any other organisation. We do not permit our pages to be loaded into frames on your site - the UKTI Horizon pages must load into the user’s entire window.

9.2 We have no control over and are not responsible for the content or reliability of any websites to which we link, nor should listing by UKTI be taken as an endorsement of any kind. We cannot guarantee that links within the Website will work all of the time and we have no control over the availability of linked pages.

10 Privacy and cookies

By proceeding to use the Website you consent that we may process the personal data that we collect from you in accordance with our Privacy Policy detailed later on this page.

10.1 The Website uses cookies to distinguish you from other users of the Website. This helps us to improve services for you. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy .

11 Disclaimer and limitation of liability

11.1 This Website is provided as an information guide only and should not be relied on as a substitute for your own research or independent advice. We accept no responsibility for any loss or damage caused to any person as result of any error, omission or misleading statement in the information on this Website, or due to using the Website or relying on that information (including by attendance at an event listed on this Website). Although we make reasonable efforts to update the information on this Website, we make no representations, warranties or guarantees, whether express or implied, that the content on this Website is accurate, complete or up-to-date.

11.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

11.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
11.3.a use of, or inability to use, the Website; or
11.3.b use of or reliance on any content displayed on the Website.

If you are a business user, please note that in particular, we will not be liable for:

11.3.c loss of profits, sales, business, or revenue;
11.3.d business interruption;
11.3.e loss of anticipated savings;
11.3.f loss of business opportunity, goodwill or reputation; or
11.3.g any indirect or consequential loss or damage.

11.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it.

11.5 We assume no responsibility for the content of websites linked on the Website. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

11.6 The opinions expressed within any comments or third party content posted on this Website are those of the author and not our views or opinions. We do not endorse any comments posted on this Website.

11.7 Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.


12 Website Use

12.1 You agree to use this Website only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this Website by, any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harm, harass or cause distress or inconvenience to any person; the transmission of obscene or offensive content; the disruption of the running of or normal flow of dialogue within this Website; or imposing an unreasonably or disproportionately large burden on our communications or technical systems as determined by us.

12.2 You must not use this Website in a way that is (in our reasonable opinion) offensive or damaging to us or to any HM Government department, any third party contributor of material on this Website, or any speakers, contributors, attendees, organisers or others associated with any event listed on this Website.

12.3 You must not: (a) decompile, reverse engineer, disassemble, modify, reduce the Website to human perceivable form or create derivative works based upon the Website or any part thereof; (b) except to the extent permitted by law or under these terms and conditions, copy, modify, duplicate, frame, mirror, republish, download (other than for the purposes of page caching), display, transmit or reproduce any portion of the Website in any form or by any means or exploit the Website for commercial purposes, without our express written permission (which may be granted or withheld in our absolute discretion); (c) disable any licensing or control features of the Website or in any way interfere with features which enforce limitations on use of the Website; (d) introduce into the Website any Malware; (e) merge the Website with another program; (f) remove, obscure, or alter any notice of the copyright or other proprietary legends on the Website; (g) sublicense, assign, translate, rent, lease, lend, resell for profit, distribute or otherwise assign or transfer access to the Website to any third party not authorized under these terms and conditions; (h) use, or allow the use of, the Website in contravention of any applicable law, or rules or regulations of regulatory or administrative organizations; (i) use ‘screen scraping’, any automated algorithm, device, method, system, software or manual process to access, use, search, copy, monitor or extract material (in whole or in part) from the Website unless we have given our express written permission (which may be granted or withheld in our absolute discretion); (j) artificially increase the number of click counts or click-throughs for any listing or seller, including by any manual means (such as repeatedly clicking on adverts or refreshing pages), any automated means (such as computer-generated search requests or similar devices) or asking someone to carry out these activities (including by offering any benefit or incentive); (k) otherwise act in a fraudulent, illegal, malicious or negligent manner when using the Website; or (l) use the information of other users of the Website for the purposes of solicitation, advertising, unsolicited marketing, spam or harassment.

12.4 We have the right to investigate your online activities for ‘click-fraud’ or any similar activity, and you agree to provide reasonable help with these matters. Except as expressly provided herein, we reserve all rights with respect to the Website, and may pursue all legally available options under both civil and criminal laws (and may cooperate with law enforcement agencies) in the event of any violations.

13 Content and comments you provide to us

13.1 This clause 13 applies to the extent that the Website offers users the ability to upload content and/or comments.

13.2 If you provide or post any content or comments to the Website (for example, by commenting on a blog, posting a review or uploading any other content including a video), such content and comments shall be deemed to be non-confidential and you agree to grant us permission, irrevocably and free of charge, to use your content and comments in any way we want on any site or otherwise (including altering and adapting it for operational or editorial reasons) in any media worldwide, which may include syndicating the material to selected third party social media and networking sites. We shall have no obligation of any kind with respect to such content and comments and shall be free to use, copy, modify and/or distribute the content and comments to others without limitation for any purpose, commercial or otherwise, without compensation or acknowledgement to you, including, but not limited to developing and marketing products incorporating such content or comments.

13.3 After posting or emailing your content or comments to the Website, you continue to own that material, and you continue to have the right to use your content and comments in any way you choose.

13.4 You acknowledge that we do not have a duty to publish any content or comments you have provided and we can remove or edit content or comments at our discretion.

13.5 We have the right to: (a) reject or refuse to post any content or comments you have provided; (b) remove any content or comments from the Website, whether or not the content or comments go against any of these terms and conditions; or (c) restrict, suspend or stop your access to all or any part of the Website at any time.

13.6 If you do not want to grant us the permission set out above on these terms, please do not provide any content or comments to the Website.

13.7 If you believe that any content or comment does not comply with the requirements set out in these terms and conditions, please notify us immediately via the Report function on each page of the Website. We will then review the content or comments and, where we deem it appropriate, remove the content or comments within a reasonable time.

14 Claims of Defamation or IP Infringement.

14.1 It is not practical for us to check all information (for example, information about event speakers and event materials) posted to the Website. Instead, we offer a notice and take down procedure. If you believe that any information posted on the Website is defamatory, please notify us immediately via the report link on each page of the Website. If you believe that any information posted on the Website infringes your intellectual property rights in any way, please notify us immediately via our the report link on each page of the Website. We will then review the information and, where we deem it appropriate, remove it within a reasonable time.

14.2 Any notifications received will be reviewed within 2 working days. If for any reason there is a dispute regarding the image it will be temporarily removed. This will then be reinstated if deemed appropriate after investigation.

14.3 We have the right to disclose your identity to any third party who is claiming that any content posted by you constitutes a violation of their intellectual property rights or right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content or comments posted by you or any other user of the Website. The views expressed by users of the Website do not represent our views or values.

15 Freedom of Information

15.1 The Freedom of Information Act 2000 (the “Act”) gives you the right to request information held by UKTI. You can view the Act online at the Office of Public Sector Information (OPSI) website.

15.2 By using this Website you accept that any information held by UKTI will be subject to the provisions of the Act and the Environmental Information Regulations 2004. Any information requested may be released in accordance with the Act and those regulations. This may include information contained in material provided by you or other third parties and may include, for example, lists of users or attendees at events.

15.3 Any person of any nationality has the right to request access to information held by us. You can request information of any age and for any purpose. All recorded information held by UKTI is covered by the Act. If you would like to request information under the Act please write to us at:

Information Rights Unit
UK Trade & Investment
1 Victoria Street

Alternatively you can email your request to

15.4 Publication scheme. The Act requires us to tell members of the pubic how they can find information that is routinely made available. More information about this requirement can be found on the Information Commissioner’s Office website.

15.5 Our publication scheme is published as part of the Department for Business, Innovations and Skills scheme.

16 Changes to these Conditions.

16.1 We reserve the right, in our sole discretion, to modify, alter or otherwise update these terms and conditions or the associated policies referred to in clause 1 at any time for any reason. Changes will be made by amending this page. Please check this page from time to time to take notice of any changes we have made. By visiting or using the Website after the posting of a modification, you accept the modification. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change with the exception of conditions relating to events scheduled in the future as your attendance at that event is conditional on your acceptance of any change to the conditions applicable to that event.
16.2 These conditions were last updated on 05/06/2014.

17 Contact Us and Feedback

17.1 We are constantly looking to improve and enhance the Horizon platform. As such we welcome any and all feedback on the Website. Please contact us at with your comments.
17.2 To submit enquiries please do use our email address .

18 Governing law

18.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Privacy Policy

This Privacy Policy applies only to the UK Trade & Investment (“UKTI”) Horizon website at (“the Website” or “this Website”).
This policy does not apply to:

  • any other websites operated by or for UKTI or the Department for Business, Innovation and Skills
  • any site that is linked to or from one of our pages.

This Privacy Policy (together with the terms and conditions of use for this Website and any other documents referred to in those terms and conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting the Website you are accepting and consenting to the practices described in this policy.

Data Protection Act 1998

For the purpose of the Data Protection Act 1998, the data controller in relation to the Website is the Department for Business, Innovation and Skills acting through UK Trade & Investment (UKTI).

Any information you provide will be held securely and in accordance with the Data Protection Act 1998.

We will process any personal data you provide in accordance with the Data Protection Act 1998 and will also comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003. Under this legislation, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

Information we may collect from you

We collect certain information or data about you when you use the Website and apply to attend events on the Website.
You may give us information about you by filling in forms on the Website, for example when registering in order to apply to attend an event, or if you report a problem with the Website. We may also automatically collect (1) technical information, for example the Internet protocol (IP) address used to connect your computer to the Internet, and (2) information about your visit, for example the full Uniform Resource Locators (URL) clickstream to, through and from the Website. We may also receive information about you if you use any other websites that we operate or other services we provide.

You do not have to register to view the events on the Website. You do however have to register to submit an application to attend an event. On registration you will also be able to access further content associated with that event and receive updates about that event.

As a minimum we require the following mandatory information when you register on the Website in order to apply to attend an event:

• Title
• First Name
• Surname
• Job Title
• Email
• Password
• Password Confirm
• Personal Address including postcode
• Nationality
• Contact Number
• Company Details, including company address and contact details

This information is stored securely on our databases within the UK so that you do not need to re-register when you come back to the Website.

How your personal data will be used and why it is needed

We may use the personal data we hold about you in the following ways:

To evaluate an application regarding your potential attendance at an event. For example, depending on the event, this may include verifying whether you are eligible to attend or to check your relevance to attend based on the prioritisation of event attendees.

To provide you with a product or service you have requested and to carry out our obligations arising from any contracts entered into between you and us. For example, to process payments for event bookings; to answer your questions or respond to comments submitted to us; to send you information you have requested; to perform and enforce the terms and conditions that govern the product or service (which may include, depending on the product or service, the recording of calls between us and you to evidence the rendering of the product or service or the identification of activities that are prohibited under the terms and conditions that govern the product or service, for accounting, billing and payment verification purposes, to collect debts, to serve notice of unpaid, due and enforceable debts to solvency files which payment has been requested from you); to award a prize if you are the winner of a competition; to post content you have submitted for publication; to share your personal data with organisations carrying out payment processing services; to share your personal data with other users of the Website who have signed up for the same events as you for the purposes of delegate networking.

To comply with our legal obligations or defend our interests in judicial or administrative proceedings. For example, this includes responding to the requests of governmental and judicial orders of any competent jurisdiction or sharing personal data with other enforcement agencies regarding any mandatory requirement.

To analyse how our products and services are used by our customers and to improve our business. For example, this includes the analysis of statistical information on the use of the Website by visitors as well as of any feedback on our activities or testimonials that you may provide. This data will be anonoymised where explicit consent has not been given to share this data.

To contact you as part of UKTI’s quarterly process to monitor its performance for the services it offers. As a result of participating in an event you may be contacted by an independent research agency acting on behalf of UKTI to enquire about how the event has impacted your business (see further clause 5 of the terms and conditions on this Website).

To publish information about attendees at events and any financial assistance they receive, in accordance with the HM Government initiative to improve the transparency of how public funds are used (see further clause 5 of the terms and conditions on this Website).

To analyse how our products and services are used by you or by customers similar to you so as to offer other events or services to you, or to introduce you to other third party providers we believe will offer a service of benefit to you. For example, this may include the analysis of statistical information on the organisations attending our events, and matching your data to available third party sources to understand more about businesses like yours and their appetite for and benefit from attending UKTI events. We may use your details to this end to match you to similar organisations using third party data sets.

To honour your preferences on direct marketing and for advert targeting purposes. We may send you direct marketing communications in accordance with applicable privacy laws, which may or may not be personalised for you (i.e., tailored to your profile), by any means (e.g., post, phone call, email, text message or other electronic means) and carry out advert targeting. For example, whenever you provide us with any personal data (e.g., when you register to apply to attend an event), we will ask you for your preferences in this respect and provide you with information on the kind of direct marketing available and on whether third party data controllers may send you such direct marketing or carry out the advert targeting. We will not share any personal data with affiliates or other third parties for these purposes without meeting the requirements of privacy laws. To discontinue direct marketing, you may Login to your My Details page and you will see options to discontinue marketing. Furthermore, and regarding direct marketing by electronic means, we will inform you in each of our communications how to unsubscribe in a straightforward way and at no cost (save that related to transmission of your request). We will answer your request as soon as reasonably practicable, and in any case, within the term legally determined (if there is one).

To contact you about upcoming events and other UKTI services. You can change your preferences to be contacted in the My Details section once you are logged in to the Website.

To administer and improve the Website.

To notify you about changes to the Website, our terms and conditions or our services.

Please note that if you do opt-out of receiving marketing-related messages from us, we will still send messages as necessary to fulfil other purposes (such as administrative messages relating to the operation of the product or service).

Disclosure of your personal data

Personal data that we collect from you may be shared with third parties, including business partners, other users of the Website, suppliers or sub-contractors (including our delivery partner GTi or any successor supplier) in the following circumstances:

If it is necessary for any of the purposes for which we collect and use personal data, as outlined above. If it is necessary for the purposes of a reorganisation, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, operations or assets.

If these third parties are service providers and work on our behalf to support us in performing any of the abovementioned purposes (e.g., cloud services providers that provide IT infrastructure used by us to provide you with a product or service), provided that, for the purposes of the Data Protection Act 1998, the Department for Business, Innovation and Skills shall at all times be the data controller in relation to personal data provided by or collected from you through the Website.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply our terms and conditions.

Except as outlined above, we do not pass on your details to any third party or HM Government department unless you give us permission to do so.

How long your personal data will be stored

We will use our best endeavours to delete personal information where the reason for originally capturing the personal information has expired or is no longer valid but we do not accept any liability arising from the delayed deletion of such information.

Updating your personal information

You can change your registration preferences, e-mail address and login details through the Website at any time. If you wish to amend your personal profile, please click on the 'Login’ link at the top of the page, log in to your account, go to ‘My Details’, then check/uncheck the options available.


UKTI provides full details on what cookies we use on the Website. This can be found within the Cookie Policy on the Website.

Data Storage

We store all personal data securely within the UK. By registering on the Website and by submitting your personal data you agree to this.

Changes to this Privacy Policy

If this Privacy Policy changes in any way, we will place an updated version on this page or, where appropriate, notify you directly. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

If you have a query or complaint about this privacy policy or about the Website, you can contact us via

Access to information

You have a right to request a copy of your personal details at any time to check the accuracy of the information held. If you want to ask whether UKTI holds any personal data relating to you, please write to us at:

Data Protection Officer
Department for Business, Innovation & Skills
Information & Technology Directorate / Information Rights Unit
1 Victoria Street

Alternatively you can email your request to

UK Trade & Investment Information Charter

We need to handle personal information about you so that we can provide services for you. This is how we look after that information.
When we ask you for personal information, we promise:

• to make sure you know why we need it ;
• to only ask for information proportionate to what we need;
• to protect it and make sure nobody has access to it who shouldn't;
• to let you know if we share it with other organisations to give you better public services - and if you can say no;
• to make sure we don't keep it longer than necessary; and
• not to make your personal information available for commercial use without your permission.
In return, we ask you to:
• give us accurate information; and
• tell us as soon as possible if there are any changes, such as a new address.
• This helps us to keep your information reliable and up to date.

You can ask for more information on:

• how to find out what information we hold about you and how to ask us to correct any mistakes;
• agreements we have with other organisations for sharing information;
• our instructions to staff on how to collect, use and delete your personal information;
• how we check the information we hold is accurate and up to date; and
• how to make a complaint.

For more information, please contact:

More Information

In abiding by these commitments, we will keep to the law, including the Data Protection Act 1998 and the Freedom of Information Act 2000. For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at:

Wycliffe House,
Water Lane,
SK9 5AF.
Phone: 08456 30 60 60 or 01625 54 57 45
Fax: 01625 524510.